Privacy Policy

This Privacy Policy describes how exoura.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

We value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights in relation to that information.

Contact

If you have any questions, require more information about our privacy practices, or would like to make a complaint, please contact us using the details below:

📧 Email: exourafragrances@gmail.com

📍 Address: Lahore, Pakistan

Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and details required to process your purchases. We may also collect additional information when you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to any information that can identify an individual. Below is a detailed overview of what information we collect and why.

1. Device Information
Purpose of Collection:
To ensure the Site loads correctly for you, and to perform analytics that help us improve your browsing experience and optimize performance.
Source of Collection:
Collected automatically when you access our Site through cookies, log files, web beacons, tags, or pixels.
Disclosure for a Business Purpose:
Shared with our service providers and analytics partners such as Shopify.
Personal Information Collected:
Browser version and type
IP address and time zone
Cookie data
Pages and products you view
Search terms and interactions on the Site

2. Order Information

Purpose of Collection:
To provide products and services, fulfill your purchase, process payments, arrange shipping, issue invoices and confirmations, communicate with you, and screen for potential fraud or misuse.
Source of Collection:
Collected directly from you during checkout or account creation.
Disclosure for a Business Purpose:
Shared with our payment processors, Shopify, shipping partners, and fulfillment services to ensure your order is successfully delivered.
Personal Information Collected:
Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through third-party gateways)

3. Customer Support Information

Purpose of Collection:
To provide assistance, resolve issues, and enhance customer experience.
Source of Collection:
Collected directly from you when you contact us through email, WhatsApp, or other communication channels.
Disclosure for a Business Purpose:
May be shared internally or with authorized partners strictly to resolve your inquiries or service requests.
Personal Information Collected:
Name
Contact number
Address
Details of your inquiry or issue
Use of Personal Information
We use your personal information to:
Fulfill and manage your orders.
Communicate updates regarding your purchase.
Improve our website, products, and customer experience.
Detect and prevent fraudulent transactions.
Send promotional messages (only with your consent).

Sharing Personal Information:
We share your information with third-party service providers to help us operate our business and fulfill our obligations to you. For example:

Shopify: Our e-commerce platform provider.
Payment Gateways: To securely process your payments.
Courier Partners: To ship your orders.
We do not sell, rent, or trade your personal information to third parties.

Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes stated in this policy or as required by law (for example, tax or legal obligations).
Your Rights

You have the right to:
Request access to the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your data (where applicable).
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at exourafragrances@gmail.com

Cookies:
Cookies are small data files placed on your device that help improve your browsing experience. You can choose to disable cookies through your browser settings, though certain features of the Site may not function properly as a result.

Security of Your Information:

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted and processed through secure networks.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated policy will be posted on this page with a revised “Last Updated” date.

Last Updated:
This Privacy Policy was last updated on November 9, 2025.

Changes to This Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our business practices, operational processes, or to comply with legal and regulatory requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Policy regularly to stay informed about how we protect your personal information.

Complaints:
If you have any concerns or wish to make a complaint regarding how we handle your personal information, please contact us using the details provided under the “Contact” section above. We will make every effort to address and resolve your concerns promptly and fairly.
If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority or the relevant supervisory authority in your jurisdiction.