Refund policy

At Exoura, customer satisfaction is our priority. You may request a return or refund within 3 days of receiving your order.

Eligible Cases for Return

Returns are accepted only if:

• The product is damaged, leaked, or defective, OR
• You received the wrong item

❌ Non-Returnable Items

• Opened or used perfumes
• Products without original packaging
• Change of mind after opening

(This is standard practice in fragrance industry due to hygiene and authenticity concerns )

💵 Refund Process

• Once your request is approved, your refund will be processed within 3–5 working days
• Refunds may be issued via:
  • Bank transfer